ACCOUNTS

All accounts are payable directly after your appointment. You will be charged a fee based on the length and complexity of your consultation. These charges are displayed in the waiting room.

We accept payment by cash, Eftpos, MasterCard, Visa or debit card. You will be issued with a receipt upon payment, which will entitle you to claim a rebate through Medicare. Our Reception team can assist you in processing your Medicare claim electronically.

HOME VISITS

House calls will be made in extenuating circumstances if you are a regular patient of the Practice. We ask you to limit your requests for a home visit to when you are too sick to attend the Practice. These visits will be carried out at a convenient time arranged with a Doctor. In the first instance, discuss your request with our Reception team.

Please contact the Practice as soon as possible to request a visit.

A higher fee will be charged for this service.

AFTER HOURS CARE

Our Doctors participate in the Southern Highlands GP After Hours Service, a group of local General Practitioners who take turns to provide after hours coverage on week nights and weekends.

If you require urgent after hours care, please phone 4861 6433.

On weekends and public holidays, there is a GP After Hours Service located at 21 St Jude Street, Bowral, opposite Bowral Hospital. The clinic is open from 3pm-5pm on Saturdays. On Sundays and public holidays, the clinic is open from 9am-12pm and 3pm–5pm. No appointment is necessary.

TELEPHONE CALLS, REQUESTS & ELECTRONIC COMMUNICATION

Telephone calls will not be put through to the Doctor unless there is an emergency. Telephone calls can inconvenience patients whilst in consultation, disrupt Doctor concentration and contribute to appointments running over time.

Appointments must be made for all prescriptions, referrals and the completion of forms and documents.

Our Practice does not communicate with patients through email or fax.

UNEXPECTED DELAYS

We strive to keep appointments running to time and are committed to providing a high level of service and continuity of care to our patients.

Sometimes circumstances arise where more time is required than originally booked to attend to a patient’s needs. At all times, we will endeavour to make your wait as short as possible.

PATHOLOGY, XRAY & OTHER RESULTS

Patients are encouraged to phone the Practice to obtain test results. Our Reception team will inform you of the Doctors instruction in relation to the test result. Doctor instructions may include ‘normal’, ‘Doctor happy with the results’ or ‘review’. Our reception team are not medical practitioners and therefore not qualified to give medical results or advice.

If you wish to discuss your results in detail, you will need an appointment with your Doctor.

For INR results, the Doctor will phone you on the number you have registered with the Practice.

PRIVACY & HEALTH INFORMATION

Moss Vale Family Practice acknowledge the importance of privacy in the Doctor-patient relationship. The Practice is committed to protecting the privacy of patient information and to handling your personal information in accordance with the Privacy Act 1988, the Privacy Amendment (Enhancing Privacy Protection) Act 2012, the Australian Privacy Principles and relevant State and Territory privacy legislation. These principles describe what we must to when collecting, holding, using and disclosing health information.

A copy of our privacy policy is displayed in the waiting room, available at the reception desk or you can download a copy here.